Support and Training
Touchtown gives you a complete support and training program to make sure you succeed.
Initial Training
Touchtown Customer Care administers phone and web-based training, providing staff with everything they need to know to create and manage Touchtown products. Touchtown trains as many staff members as a community wants to be trained, with no additional charges. Generally, two 1-hour training sessions are enough to get a community up and running. Touchtown University provides a schedule of Instructor-Led Training sessions and sign-up.
Installation
The installation of Touchtown TV+ is coordinated by Touchtown’s Systems Engineering team. Touchtown provides an easy-to-understand Site Preparation Guide and talks with the cable or satellite television provider to get the television system prepared. Once site preparation is complete, a Touchtown Systems Engineering team member comes to the facility to install and test the Touchtown TV+ system, which generally takes a few hours.
Installing Touchtown Digital Signage is easy, and is generally done by customers. Touchtown provides easy to read, step-by-step instructions, and works with customers over the phone (at no charge) to answer any questions that may arise.
Touchtown Calendars are set up completely over the internet and require no installation process for the customer.
Touchtown Safety Solutions require placement of wireless components in each resident’s apartment. Touchtown works with your staff set up the campus maps and database of residents and staff, and comes on site to ensure a successful setup, system test, and training of residents and staff.
Ongoing Customer Care
After the initial work is done, we don't stop supporting you. Our Customer Care team is available via phone or email at any time to provide support whenever you need it, and Touchtown University provides free, online self-support.
Every Touchtown customer gets unlimited support, remote system monitoring, free training and software upgrades without additional charges.
